Privacy Policy

Last updated on the 21st December 2025

1. Introduction

Closed Won Ltd ("we," "us," or "our") is a HubSpot consultancy based in the UK. We are committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and safeguard information in compliance with the UK GDPR and the Data Protection Act 2018.

2. Important Information and Who We Are

Closed Won Ltd is the data controller for personal data collected through our website and marketing activities.

  • Company Name: Closed Won Ltd

  • Company Number: 08284075

  • Registered Office: 2a The Quadrant, Epsom, Surrey, England, KT17 4RH

  • Contact Email: team@closedwon.co.uk

3. The Data We Collect

We may collect, use, and store different kinds of personal data about you, including:

  • Identity Data: First name, last name, and job title.

  • Contact Data: Business email address and telephone numbers.

  • Technical Data: IP address, browser type, and location data (collected via HubSpot tracking and cookies).

  • Usage Data: Information about how you use our website and services.

4. Our Role as a Data Processor (Client CRM Access)

When we provide consultancy services (such as portal audits, automation builds, or data cleansing), we often access our clients' HubSpot portals.

  • Data Ownership: In these instances, our Client is the Data Controller, and Closed Won Ltd is the Data Processor.

  • Processing Purpose: We only process this data to provide the services outlined in our Statement of Work. We do not use client-owned data for our own purposes.

  • Security: We maintain strict internal access controls to ensure your CRM data is only accessed by authorized personnel.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

  • Perform a Contract: To register you as a new client and deliver consultancy services.

  • Legitimate Interests: To improve our HubSpot solutions and keep you informed of industry updates (B2B marketing).

  • Consent: Where you have explicitly opted-in to receive our "Closed Won Playbook" or newsletters.

6. International Transfers

As a HubSpot Solutions Partner, your data is stored within our HubSpot CRM. HubSpot may transfer and store data in the United States. We ensure that such transfers are protected by standard contractual clauses (SCCs) or the UK Extension to the EU-US Data Privacy Framework.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (generally 6 years for UK tax and contract purposes).

8. Your Legal Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data.

  • Request correction or erasure of your personal data.

  • Object to processing (including the right to opt-out of marketing).

  • Request a transfer of your data to another provider.

9. Complaints

If you have a concern, we would appreciate the chance to deal with it first. However, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).